Shipping Policy

Effective Date: Jun 01, 2025

Shipping Time

Domestic Shipping (Vietnam)

  • Order Handling Time: 0 – 1 business day
  • Delivery Time: 1 – 2 business days
  • Estimated Total Delivery Time: 1 – 3 business days
  • Order Cut-off Time: 08:00 (GMT+07:00) – Indochina Time (Ho Chi Minh City)
  • Warehouse Address: 63 Street No. 20, Hiep Binh Phuoc Ward, Thu Duc City, Ho Chi Minh City, Vietnam 700000
  • Shipping Fee: Free

International Shipping (United States)

All products are made-to-order and begin production after successful payment.

  • Order Handling Time: 5 – 7 business days
  • Delivery Time: 13 – 18 business days
  • Estimated Total Delivery Time: 18 – 25 business days
  • Order Cut-off Time: 22:00 (GMT-08:00) – Pacific Standard Time (Los Angeles)
  • Warehouse Address: 1985 Del Amo Blvd, Torrance, CA 90501, United States

Ari Home Decor offer Standard Shipping and Express Shipping, fulfilled by USPS, Yun Express, or FedEx, depending on location and logistics conditions. Delivery takes place from Monday to Saturday. No shipments are processed on Sundays or public holidays.

📌 Note: For orders to remote areas, islands, or affected by unexpected logistics issues, delivery may be delayed by 1 – 2 additional business days. If you encounter any delays, please contact us for assistance.

We work directly with Planet Express, a trusted logistics partner with multiple warehouses in the U.S. and U.K., enabling reliable international shipping.

Possible Delays Due to Force Majeure

Delivery timelines may be impacted by:

  • Political conflicts, strikes, or wars
  • Natural disasters (e.g., storms, volcanic eruptions, snowstorms)
  • Peak seasons or holidays
  • Oversized or heavy items
  • Carrier delays or transport accidents

If any of these issues occur, we will keep you informed with timely updates.

Shipping Fee

  • Standard Shipping Fee: $9.99
  • Free Shipping: Available on orders over $150, after any discounts or promo codes are applied.

Incorrect Address Disclaimer

Customers are fully responsible for providing accurate delivery details, including recipient name, phone number, shipping address, and email. If incorrect information leads to:

  • Delivery failure or package loss
  • Additional charges for re-delivery

…the customer will bear all associated costs.

Please double-check your delivery details before placing an order. We are not responsible for issues caused by inaccurate information.

Taxes

We cover all applicable shipping and sales taxes. Customers are only responsible for paying the product price and shipping fee (if applicable).

Working Hours

We operate from Monday to Saturday, 9:00 AM – 5:00 PM (UTC-08:00, Pacific Standard Time – Los Angeles).

We are closed on Sundays and public holidays, but you can always email us. We’ll respond as soon as possible.

How Do I Track My Order?

To check your order status, please visit our Order Tracking Page, and enter your:

  • Order ID
  • Billing Email Address

These details will be sent to your email after a successful purchase.

What If My Order Goes Missing?

If your order appears missing or you are unable to track it, please email us at support@arihomedecor.com. We will investigate and provide an official response within 2 business days.

Missing Order Resolution Process:

  1. Customer contacts us via email about a missing order.
  2. We verify the order status and respond within 2 business days.
  3. If confirmed lost, we will offer a replacement or full refund, based on the customer’s preference (see our Return & Refund Policy for details).

Contact Us

  • Address: 63 Street No. 20, Hiep Binh Phuoc Ward, Thu Duc City, Ho Chi Minh City, Vietnam 700000
  • Phone: +84389084913
  • Email: support@arihomedecor.com